Frequently Asked Questions

We currently offer shipping within the U.S. and most regions internationally.

For customers outside of the U.S., as a friendly reminder there may be duties and taxes incurred on your shipment that you will be responsible for.

Please note that La Reina Charm does not have any control over these fees. For more information, please contact your local customs office.

At this time, local pick up is not available.

Please allow 4-5 business days for your order to be shipped. You will receive a confirmation email upon purchasing and updated emails such as tracking and delivery updates.

We currently offer shipping worldwide. Free Shipping for orders $100 and over within the U.S.

U.S. Nationwide:

USPS Standard Package:
Standard mail will typically be delivered under 5 days locally. Nationwide shipping can take anywhere from 7-10+ business days. 

USPS Priority Mail:
Packages can be delivered within 2-3 business days depending on your location. 

USPS Priority Mail Express: Packages can be delivered within 1 business day.

International:

Packages are shipped via USPS Economy International. Please allow 6-10+Business days to receive your order.

During peak holiday seasons, orders may suffer a slight delay in shipment. In addition, La Reina Charm will not be held accountable for a delay in shipment caused by shortage of postal workers, weather conditions, issues with international customs, or any other circumstances beyond our control.

All our handcrafted and limited edition manufactured jewelry are carefully inspected before packaging. As with anything handcrafted, clasps or other pieces can come loose. We’re happy to make it right! Although these can be a quick fix by yourself, you are welcome to contact us to send the necklace back for a free repair.

Please contact us at lareinacharm@gmail.com within 2 days upon receiving your order with the following information in order to assist you:

• Name and order information

• Photo of jewelry piece

• Description of the issue

Please note that you will need to pay for the shipment of sending the order back to us. Shipment fees are not covered by us. 

La Reina Charm jewelry is handcrafted to order and does not accept returns or exchanges. All sales are final. 

We strive to create new collections as items are sold. However, we cannot guarantee all designs will be restocked.

All orders will be packaged with a special touch!

This includes:

- 1 Jewelry Gift Box / Pouch

- Tissue Paper Wrapping

- Jewelry Cleaning Cloth

- Note Card

(Please email us at lareinacharm@gmail.com if you wish to include a gift message on the notecard. Please include your name, order # and custom message.)

The quality of our jewelry is critical to us. That’s why each piece comes with high-quality real 14k or higher gold plating, gold-filled, gold vermeil or stainless steel.

Most of our custom limited-edition designs are made with .925 sterling silver as the base and are plated with 1-2 microns of 18k gold. For reference, luxury brands use 1 micron or higher as well. This approach ensures our jewelry lasts for many years with proper care.

Our coin jewelry are real currency from around the world. Coins are authentic and never replicas. The value of coins are also factored into the price.

Some coins will be very rare and therefore more expensive as they are considered artifcats in history. Very rare coins are considered collectable to the coin collecting community.

Last but not least, we have been adding more stainless steel jewelry that is tarnish resistant.

By jewelry industry standard gold-filled legally requires 5% pure gold by weight. This is a regulated process that involves bonding layers of solid 14K gold or higher over a core of high-quality base metal resulting in a durable and quality product. This is a great option if you are looking to keep your jewelry looking fantastic for many years with little maintenance along the way. 

Our pieces that use gold-filled materials are a superior option for those who wish to have high quality, beautiful and free of irritating components. Yes, that means no green skin! Gold-filled is also a great alternative to solid gold jewelry but with prices that are affordable. 

Gold plating is the process of layering real karat gold over a base metal such as silver, copper, or other. To be considered gold plated as per the Federal Trade Commission (FTC), the gold layer should be at least 0.5 microns. For reference a micron is one millionth of a meter. The thicker the gold layer, the longer it maintains its finish and less likely to tarnish easily. For reference, high-quality luxury brands that have gold-plated jewelry consist of 1-micron or higher. 

According to the Federal Trade Commission (FTC), U.S. jewelry may be described or marked as “vermeil” if it consists of a base of a high-quality base metal of sterling silver plated with gold with a minimum thickness throughout equivalent to 2.5 microns. 

Note that in Canada, the standards are different for labelling an item gold vermeil and only require the plating thickness to be 1.0 micron thick.

Stainless steel is a great affordable alternative metal from sterling silver. One of the great things about stainless steel jewelry, is that it holds up to wear and tear, and its durability has made it a popular choice for everyday wear.

Select this type of jewelry if you are looking for pieces that will withstand tarnish. If you prefer to wear your jewelry in wet conditions, this is the jewelry type for you!

At this time we are not accepting custom requests for jewelry.

At this time all jewelry is sold as is. Most of our necklaces range from 17 to 25 inches.

Send us an email at lareinacharm@gmail.com to start a jewelry repair request. Please note that you will need to pay for shipping fees, as we do not cover this.

Absolutely! We love when our customers tag us in their photos. Feel free to tag us on social media with our handle @lareinacharm.llc to be featured on our channels and/or website.

We have just started out, so we do not have an influencer/ambassador program yet, but please stay tuned as we are working on this! If you would like to collaborate with us, please reached out to us on Instagram at @lareinacharm.llc or by email lareinacharm@gmail.com.

We would love to hear from you queen! After carefully reading through our FAQ page, if you still have questions or simply want to connect with us please email us at lareinacharm@gmail.com or reach out to us on whatsapp by calling or texting: 716-867-1178.

We will try to get back to you as soon as possible, but please allow 24 business hours after submitting your request for a representative to contact you.

Please check your spam/junk inbox for these emails. Unfortunately, some email providers may filter and mark certain messages such as confirmation emails from shops and promotional items as spam/junk. You may want to adjust your email settings or mark the emails as “safe from sender” to receive it in your main inbox.We will certainly not spam you with emails.